Refund and Returns Policy

Effective Date: 01-04-2026

1. Overview

At Sanjivum, we take care in preparing and packaging our products. Due to the nature of our products, we have a limited return policy.

2. Returns

We do not accept returns once the product has been delivered, for hygiene and safety reasons.

3. Damaged or Incorrect Products

If you receive:

A damaged product
A leaked bottle
A wrong item

You may request a replacement.

To be eligible:

Inform us within 48 hours of delivery
Share clear photos of the product and packaging.

4. Replacement Policy

Once your request is verified:

A replacement will be shipped at no additional cost

We do not offer refunds in such cases, only replacements.

5. Non-Eligible Cases

We do not accept requests for:

Opened or used products
Change of mind after purchase
Minor variations in color, texture, or natural appearance.

6. Cancellation Policy

Orders can be cancelled only before dispatch.

Once the order is shipped, it cannot be cancelled.

7. Refunds

We do not offer refunds once the order is delivered.

Refunds are applicable only if:

The product is unavailable after payment
Order cannot be fulfilled.

8. Contact for Support

For any issues, contact us:

Phone / WhatsApp: +91 8360189081

Email: support@sanjivum.com